Cookie Policy

About Us

LSL Property Services plc is registered at Newcastle House, Albany Court, Newcastle Business Park, Newcastle Upon Tyne NE4 7YB. Registered number is 1864469. (“We/”Us/ Our”).

We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our websites to help make your visits more effective.

What are cookies?

Cookies are small text files placed on your computer by websites and sometimes by emails. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how our websites are used and to ensure that we can make improvements to the websites.

Cookies do not contain any personal or confidential information about you.

How we use cookies

We use cookies to ensure that you get the best experience from our website. The first time that you visit you will be asked to consent to our use of cookies and we suggest that you accept cookies being active on your device whilst you visit and browse our website to ensure that you experience it fully.

The types of cookies that we use

We use three types of cookies on our websites:

Functional cookies that are essential for our website to work
Analytical cookies that anonymously count interactions on our website
Non-essential or tracking cookies that are used for marketing activities

Functional cookies

Functional session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our website.

Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.

Persistent cookies last beyond your visit to our website.

Analytical cookies

We use analytical cookies on our website. They enables us to track how popular our site is and to record visitor trends over time. These cookies do not contain any personal data but they may use your computer’s IP address to determine where in the world you are accessing the website from, and to track your pages visited within the site.

Non-essential cookies

These cookies are usually supplied by business partners and help us to filter out information that is not relevant to you. Our service providers use cookies and those cookies may be stored on your computer when you visit our website

Cookies we use

Functional

Title	Name	Description
Cookie Policy Consent Level	cookie_consent	This cookie tracks the cookie preferences so we know what we can and can't use. It is a persistent cookie.
Cookie Policy Acceptance	cookie_policy	This cookie tracks interaction with the cookie banner and what version has been accepted so we can show it again if anything changes. It is a persistent cookie.
Website Functionality	PHPSESSID	This cookie is essential for property search, My Move and form functionality to operate. This cookie is a session cookie. It is deleted when you close your browser and expires after 1 day.
Website Security	__cfduid	This cookie is set by a third-party web application firewall from Cloudflare to help maintain the security and performance of our website. Some traffic may receive a challenge to check if it is genuine and if it is, a cookie is set so the user isn’t challenged again. It is a persistent cookie.

Analytical

Title	Name	Description
Google Analytics	_ga, _ga_DWPQFNWE9K	This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. The cookies collect information in a way that does not directly identify anyone and IP anonymisation has been enabled.

Accepting/blocking cookies using your browser

You can accept or block any cookies from any website through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647 (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
https://help.opera.com/en/latest/security-and-privacy/ (Opera);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Please note that if you share the use of a computer, accepting or blocking the use of cookies will affect all users of that computer. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.

More information on cookies

For more information about cookies visit the Information Commissioner's website www.ico.org.uk.

Contact us

If you have questions or comments about our Cookie Policy, or you wish to exercise your data rights, please contact our Data Protection Officer by:

Email: [email protected]

Post: Sebastian Caunter, 2nd Floor, The Forum, Barnfield Road, Exeter, EX1 1QR; or

Telephone: 01392 911091

Or to the Data Protection Officer responsible